Cancel/ Change Order

1. Overview

At Gentlemanessentials, we understand that circumstances can change after an order has been placed. This policy outlines the conditions under which you may cancel or modify an order, the timeframes involved, and the process for submitting such requests.

We encourage customers to review their order details carefully before completing checkout, as our ability to accommodate changes is time-sensitive.

2. Order Cancellation Window

Once an order has been handed to a shipping carrier, it cannot be cancelled. In such cases, you may initiate a return once the item is delivered, in accordance with our Return & Refund Policy.

3. Order Modification Window

Order modifications — including changes to size, color, quantity, or shipping address — are subject to the same timeframe restrictions as cancellations.

To request a modification, contact us immediately at support@gentlemanessentials.shop with your order number and the specific change requested.

4. How to Cancel or Modify Your Order

1. Email support@gentlemanessentials.shop as soon as possible after placing your order
2. Use the subject line: “Order Cancellation Request – [Your Order Number]” or “Order Change Request – [Your Order Number]”
3. Include your full name, order number, and a clear description of the cancellation or change you are requesting
4. Our team will respond within 1 – 2 business days and confirm whether the request can be accommodated

Requests submitted after the order cut-off point (5:00 PM EST) on the day of ordering may be processed the following business day, which may affect our ability to action the change before dispatch.

5. Refunds for Cancelled Orders

If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method within 5 business days. No cancellation fees or penalties apply.

6. Contact Information